Last Updated: 19 June 2025

At TinyDolphin.co.uk, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us.

1. Who We Are

TinyDolphin is a UK-based online retailer offering a range of consumer products, including pet supplies, beauty and personal care items, tools, and toys.

Website: www.tinydolphin.co.uk
Email: info@tinydolphin.co.uk

2. Information We Collect

We may collect the following types of personal information:

When you place an order or register an account:

  • Full name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party payment providers)

When you browse our website:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Send order confirmations and updates
  • Respond to enquiries and customer support requests
  • Personalise your shopping experience
  • Improve our website, products, and services
  • Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information with trusted third parties, including:

  • Payment processors (such as Stripe or PayPal)
  • Delivery and logistics providers (such as Royal Mail or Evri)
  • Analytics and marketing platforms (such as Google Analytics or Meta)
  • Legal or regulatory authorities where required by law

All third parties are required to comply with UK GDPR and only use your data for the purposes of providing contracted services.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Maintain user sessions and account login
  • Remember items in your shopping cart
  • Analyse website traffic and usage patterns

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect website functionality.

6. How We Protect Your Data

We implement appropriate technical and organisational security measures, including:

  • SSL encryption (HTTPS secure browsing)
  • Firewalls and malware protection
  • Secure data storage with restricted access

Your personal data is stored securely and accessed only by authorised personnel.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders and provide customer support
  • Meet legal, accounting, and tax obligations

You may request deletion of your personal data at any time, subject to legal requirements.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Object to certain types of data processing
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us at info@tinydolphin.co.uk.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@tinydolphin.co.uk

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We recommend reviewing this policy periodically to stay informed.